What Are Wikis?
A wiki is a website that allows you to create and maintain any number of interlinked
web pages using a web browser and a simplified WYSIWYG (what you see is what you get)
text editor. Wikis are often used
collaboratively by multiple users and virtual teams
to capture, maintain and
distribute information. Examples include business intranets,
project websites, community forums, and knowledge management
Businesses are increasingly using wikis to support online business documentation
including operating and training manuals, policies, procedures, and
company service and product descriptions.
For insight on their look and feel, have a look at this family business resources
this wiki-based operations manual
eManuals provide major advantages over traditional paper-based documentation including:
- Easy to learn and use: any non-technical user can use, edit and maintain them.
- Instantaneous and up-to-date: no need to wait for a publisher to create/circulate updates.
- Easy to access: accessible at any time and from any location with
- Easy to control: they keep track of every edit and previous versions are easily restored.
- Flexible: their structure, navigation, and style are easily customized.
- Low cost: there are many open-source systems providing license-free solutions.
eManuals can be set-up on virtually any webserver, whether in-house or third-party hosted. Almost all website hosting companies
provide support for wikis including server-side scripting and database support. Once installed and
configured, a wiki-based eManual can be seamlessly integrated with your existing website. This approach requires no hardware or software
investment but instead levers your existing website hosting services.
Why Use Them?
eManuals provide a very powerful and easy-to-use tool for business owners to document their day-to-day operations.
Rather than creating costly third-party dependencies, eManuals
empower the subject matter experts (i.e., the owners and
designated staff) to capture, maintain, and protect your
business' intellectual property.
eManuals provide a
low-cost, low-overhead approach to documentation that will
improve organizational scalability, streamline business
operations, and strengthen future options for franchising,
third-party investment, and/or business sale.
Have a look at two customer service manual examples using DokuWiki
There are numerous wikis available to support your eManuals. Wikimatrix
provides an overview and comparison of their many features. Other open-source solutions are available
that provide broader knowledge base
Contact Divinitus for a free consultation on setting up your own wiki-based eManuals.
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